We are searching for a skilled customer success manager (CSM) who ultimately will strengthen customer relationships, increase revenue, and improve customer retention.
The customer experience is crucial to our success, and it is your job to go above and beyond for our customers; ensuring they feel valued, become educated, and become positive brand representatives of ours.
Join us in building a company that both customers and employees love.
Sound like the job for you? Apply below:
Direction is an SEO software & services firm searching for a strategic person who is a powerful communicator to successfully onboard new customers and ensure every customer is benefiting from working with us.
Our Core Values:
- Be Innovative
- Be Positive
- Be a Winner
Our team shares a common purpose of being the best at what we do. We are thought leaders in our niche of SEO, and are constantly innovating and executing with new ideas. At Direction, you’ll develop and refine skill sets that will take your career to new heights… not to mention, make some great friends along the way.
This is a fully remote position, with an option to also work out of our office in Austin, TX.
From a high-level perspective, this position is responsible for:
- Building long-term relationships with clients through account management
- Reporting on campaign progress/KPIs for strategic SEO campaign growth
- Catering to client satisfaction to encourage positive reviews and referrals
- Communicating work requests to an internal team of SEOs
- Monitoring email and chatbot correspondence to expedite customer service requests
- Onboarding new SEO clients