What are Approval Workflows for reviews? #
Approval Workflows are helpful when there is a need to limit user rights for a certain action – in this case, it will restrict the possibility to publish replies to reviews on the section Customer Feedback of our app.
How to enable the feature #
First you need to ask your Customer Operations Manager to enable the Approval feature for you. Once done, the publishing rights can be defined under User Rights while creating or editing the user, as below:
Toggle off (red) = user needs approval to publish replies to reviews
Toggle on (green) = user can publish and approve a review written by someone else. Own responses are published right away
PRO TIP
Check this article for an overview of the user experience when they require approval or in case they have the rights to approve, edit, and declient a reply to a review.
