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What is a location lifecycle and how do we bill them?

What is a location lifecycle and how do we bill them?

Learn more about location lifecycle and billing

Location Lifecycle

A locatino’s life cycle is reflected by the following locations statuses:

Status

Are Listings Updated?

Is Location Billed? Until When?

Location Is Automatically Renewed?

ACTIVE: location is managed by us

Yes

Yes

Yes

CANCELLED: location is managed by us but won’t be renewed

Yes until status is changed to INACTIVE on contract endDate*

No: on contract endDate*, location turns INACTIVE

CLOSED: location is closed and no longer serves customers

No : last update is to inform directory that location is closed (mark as closed or delete listing)

No. As soon as the status changes to CLOSED, the location will no longer be billed

No

INACTIVE: location is no longer managed by us

No

Yes until contract endDate* is reached

No

*contract endDate = date when contract ends, determined by the product plan’s durations. 

Location Lifecycle & Billing

Until when a location is billed is determined by : 

  • Its status: ACTIVE, CANCELLED, INACTIVE
  • Its product plan’s durations

Thanks to those, a contract “endDate” will be calculated. It can be found in the “Contract Status” column in the App’s Locations list. 

Until the endDate, the location will be billed. Once this date is reached, the location will be: 

  • Renewed if location status is ACTIVE -> new endDate will be calculated
  • Turned INACTIVE and no longer billed, if location status is CANCELLED -> no new endDate calculation
  • No longer billed if location INACTIVE already -> no new endDate calculation

direction local product plan

Let’s take a location created on 1.1.2018.

Product Plan has: 

  • 12 months initial duration 
  • 1 month duration

1. Active Location

When location is created, we automatically calculate the location endDate:

  • endDate = 1/1/18 + 12 months = 1/1/19
  • On endDate, we calculate the new endDate
  • New endDate =  endDate + 1 month = 1.2.19

And so on … 

direction local active location billing cycle

2. Cancelled Location

  • endDate = 1/1/18 + 12 months = 1/1/19
  • New endDate = endDate + 1 month = 1.2.19
  • New endDate = endDate + 1 month = 1.3.19
    On 15.2.19: change status from ACTIVE to CANCELLED 
  • When the new endDate is reached on  1.3.19 
    • location will turn INACTIVE
    • Will not be renewed and not be billed anymore

cancelled location billing cycle

3. Inactive Location

  • endDate = 1/1/18 + 12 months = 1/1/19
  • New endDate = endDate + 1 month = 1.2.19
  • New endDate = endDate + 1 month = 1.3.19
  • On 15.2.19: change status from ACTIVE (or CANCELLED) to INACTIVE 
    • from this date, we no longer update listings etc for the location
    • but location will be billed until 1.3.19 
  • On 1.3.19 : no renewal and no billing

inactive location billing cycle

4. REACTIVATED location after endDate (= re-activationDate after endDate)

Same as ex #3. 

  • On 1.6.19: change status from INACTIVE to ACTIVE = re-activationDate
  • New endDate = re-activationDate + duration = 1.6.19 + 1 month = 1.7.19 
  • and so on … 

reactived billing cycle

5. REACTIVATED location before endDate (= re-activationDate before endDate)

Same as ex #3. 

  • On 25.2.19: change status from INACTIVE to ACTIVE = re-activationDate
    • Nothing changes: location will be charged until 1.3.19 (= endDate 3)
    • We will update listings again
  • New endDate = endDate + duration = 1.3.19 + 1 month = 1.4.19
  • and so on

reactived billing cycle before end date

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