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Why are the insights graphs for impressions and clicks on Google and Facebook empty?

The system can only retrieve data about impressions and clicks if you connect your Google and Facebook accounts.

To connect your accounts, log in to the platform and go to the ‘Directories’ tab. Click on ‘Connect’ to connect your Google and Facebook accounts.

Please note that you need Owner or Administrator rights on the Google listing in order to connect it.

If you connect through Listing connector, you give authorization for us to retrieve insights data directly from Google My Business (GMB) and Facebook (FB).

If you have already connected the accounts and the insights are still missing, please allow the system at least 5 days to retrieve the information. 

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