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User Rights
- How do I create a new user?
- How do I set permissions for individual users?
- What are Digest Emails and how can I set their frequency?
- Receiving New Review Notification Emails
- What are the types of posts that can be published via the tool?
- How do I create Posts, Q&As, and Deals in the Publish Tab?
- How do I create and share a template with the Publications Library?
- How do I add images or videos to a social post?
- Using placeholders to customize your posts
- FAQ Social Posting
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General Knowledge Base
- What can I find and do in the Locations tab?
- How do I add or modify (single) location data?
- How do I add or modify location data in bulk?
- What are “Labels” used for?
- How are ‘Service Areas’ used?
- What do the different location statuses mean?
- What do the different sync statuses mean?
- How do I sync my location data?
- Why is my listing not in sync?
- What are profile suggestions?
- How do I accept or decline Profile Suggestions?
- How do we generate suggestions from Facebook?
- Uploading Photos and Videos
- How do I deactivate a location?
- How do I set a location to ‘permanently closed?’
- How should I use the ‘Opening Hours’ field?
- What are the benefits of connecting Google Business Profile to Direction Local?
- What should I do if my business location is permanently closed?
- What happens when a user suggests edits to my location on Google?
- What happens if a customer posts pictures on my directories?
- Can I manage Pop-Up Stores through Direction Local?
- What is Invalid Data?
- How do keywords, long descriptions, etc. affect your profile visibility?
- How to Request and Manage Custom Fields
- How do I skip updating photos on Facebook?
- What happens if someone else tries to open a new listing, claiming they are managing my business?
- What is a duplicate listing and how does our suppression process help your business?
- Checklist for submitting location data in bulk
- Can my location have a website with UTMs or other tracking code?
- Fixing common errors when bulk importing location data
- FAQ about the bulk upload function
- Excel Import Tips and Tricks
- How can I reactivate a location?
- Using Placeholders In Location Descriptions
- What Is Cleansing?
- What is the correct address format?
- Why is my business name different on some directories?
- Why does my address revert when I click ‘Save’?
- What is Future Opening Date and Opening Date?
- Locations File Data Input and Type
- About Direction Local Categories
- How do I add services to a location profile?
- Keyword Recommendations
- What is a Directory?
- General FAQs about Directories
- Why don’t I see all of the directories listed in the directories overview?
- New Publisher Requirements Google
- How to create a Google Business Profile (GBP) through Direction Local
- FAQ About Google
- How can I create a Google Business Profile (GBP)?
- How do I manage ‘duplicates’ in Google Business Profile?
- How can I verify my Google Business Profile (GBP) locations or my account?
- Checklist for connecting Google Business Profile
- Google Business Profile (GBP) Connect Guide
- How can I connect a Google Business Profile location group (business account) with the platform?
- Understanding the dashboard
- Understanding the widgets on the dashboard
- What does Profile Completeness mean?
- Direct Search, Indirect Search and Branded Search in Google Metrics
- What is the difference between reviews reported on the Global Dashboard vs. the Location level?
- Why are the Google insights of the last days missing in the dashboard?
- Why are the insights graphs for impressions and clicks on Google and Facebook empty?
- How do I check rating history and trends from my customer reviews?
- How do I manage my business reputation from the Customer Feedback dashboard?
- How can I approve, decline or edit replies to reviews from other users?
- Setting email notifications for pending review approvals
- How do I update my response to a user review on Google?
- FAQ About Customer Feedback
- How to enable approval workflows for reviews
- How to search in the customer feedback section?
- How do I create an Account?
- What can I do in the Accounts tab?
- How can I change the product plan of my account?
