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Careers for Military Veterans
As a veteran-owned and operated company and a certified Service-Disabled Veteran-Owned Small Business, we are always looking to empower our team with those who have served our country. We are looking for people who will ultimately strengthen customer relationships, increase revenue, and improve customer retention.
Join us in building an organization our team and customers love.
At Direction.com, we are proud to be a veteran-owned and operated business. We understand the value our veterans bring to the workplace and we strive to hire more US military veterans as our company grows. As a team, we are dedicated to providing great opportunities for American veterans and honoring their sacrifice for freedom through employment. We believe in a unified mission of support for our nation’s heroes and a commitment to the enrichment of their lives through fulfilling careers with Direction.com!
Our Core Values:
- Be Innovative
- Be Positive
- Be a Winner
Our team shares a common purpose of being the best at what we do. We are thought leaders in our niche of SEO, and are constantly innovating and executing with new ideas. At Direction, you’ll develop and refine skill sets that will take your career to new heights… not to mention, make some great friends along the way.
This is a fully remote position, with an option to also work out of our office in Austin, TX.
We offer numerous benefits to our veterans, including but not limited to: competitive salaries, flexible hours, you can bring your emotional support animal into the office, tuition reimbursement opportunities, special discounts for military personnel and their families, mentorship programs specifically for veterans, and specialized Employee Assistance Programs for those with post-traumatic stress disorder or other service-related issues. We remain committed to honoring our commitment to our nation’s heroes through providing meaningful work and opportunities for enrichment in their lives!
- Flexible Paid Time Off (PTO)*
- Work Remote
- Company 401k Program w/match*
- Extremely Competitive Bonus Structure*
- Access to a Large Suite of Digital Marketing Tools & Resources
- Bi-Yearly Performance Reviews for Pay Raises & Growth Opportunities*
- All Necessary Equipment to Perform Job Responsibilities*
- Build a sense of personal and professional accomplishment through data-driven results.
*Begins after our standard 3-month probationary period
- Full-time (Salary)
- 9:00 am – 6:00 pm Monday – Thursday (EST/CST)
- 9:00 am – 1:00 pm Fridays (EST/CST)
Note: These are the standard hours during your first three months. After our standard three-month probationary period, hours are flexible.
- Ability to work in fast-paced environment and effectively prioritize and multi-task
- Experience delivering client-focused solutions to customer needs with sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Excellent verbal and written communication skills
- Experience with Google Analytics, Google Business Profile & Google Search Console
- Outstanding ability to think creatively, strategically, and identify and resolve problems
- Develop a complete understanding of our service offering (SEO)
- Develop a complete understanding of our software (Direction Local)
- Manage customer communications for the company through our website chat (Intercom), email and phone support
- Properly route inbound leads to the proper team members
- Build & maintain strong, long-lasting relationships with customers
- Assist with challenging client requests or issue escalations as needed
- Familiarity with the following is a plus:
- Slack
- G-suite
- CallRail
- Clickup
- Zapier
- AHREFS
- Elementor
- SEMRush
