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Why Is My Business Not Showing Up On Google Maps? [We Have Answers & Solutions]

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Chris Kirksey


Google Maps Visibility

Being invisible on Google is like having a storefront without a sign, lost in a sea of missed opportunities

Improving your Google Maps visibility is essential for businesses to thrive in today’s digital landscape. With a majority of consumers relying on local search results, having a prominent presence on this platform can significantly impact your bottom line. 

In this post, we’ll answer the question “Why is my business not showing up on Google maps?” and investigate the obstacles that may be holding you back.

By understanding and addressing these factors, we’ll help you enhance your overall online presence on Google Maps so you can start driving traffic to your business.

Why Is My Business Not Showing Up On Google? [10 Reasons to Explore]

1. Incomplete Google Business Profile

An incomplete Google Business Profile (GBP) can be a major reason why your business is not showing up on Google Maps.

Filling out your profile completely is key for improving Google Maps visibility, ensuring that all details such as contact info, hours of operation, and images displaying the best aspects of your business are included. This includes accurate contact details, business hours, and photos that showcase the best aspects of your company.

  • Accurate NAP (Name, Address, Phone number) information: Ensuring that all NAP data is consistent across various platforms helps search engines recognize and rank your business more effectively.
  • Up-to-date business hours and services offered: Keep customers informed by regularly updating this essential information in your profile settings.

To optimize your GBP further, consider implementing local SEO strategies such as acquiring high-quality citations from online directories or creating localized content targeting specific areas. These efforts will help boost your Google Maps visibility and provide increased exposure for your brand. 

2. Lack of Reviews or Low Ratings

Businesses with more positive reviews and higher ratings are likely to have better Google Maps visibility. Encourage satisfied customers to leave feedback on your Google Profile for improved rankings. This can be achieved by:

  • Requesting Google reviews from happy customers: After providing a great service, kindly ask your clients to share their experience on Google. You can also send follow-up emails or messages containing a direct link to the review form.
  • Responding professionally to negative reviews: Address any concerns raised by unsatisfied customers promptly and courteously. A well-handled response not only demonstrates excellent customer service but may also encourage the reviewer to update their rating. Learn how to respond effectively using Google’s best practices video guide.

Maintaining a high average rating will boost your business’s visibility on Google Maps, ultimately attracting more potential clients. Additionally, having positive reviews on other platforms can also improve your local search results. Make sure to link your Google account with other relevant platforms to increase your online presence.

3. Insufficient Local Citations

Acquiring local citations from high-quality online directories helps improve the credibility of your business in the eyes of search engines. Focus on building these citations for better visibility on Google Maps. To do this, you should:

  • Submit your NAP data consistently across various platforms: Ensure that your Name, Address, and Phone number are accurate and consistent across all listings to avoid confusion and increase trustworthiness. A tool like Direction Local can help you manage this process.
  • Target industry-specific directories: In addition to general directories such as Yelp or Yellow Pages, focus on niche directories relevant to your industry. For instance, a dining establishment could gain from creating a TripAdvisor listing or Zomato profile.

Maintaining an active presence in reputable online directories will not only boost your Google Maps rankings but also drive more traffic to your website and physical location. This is crucial for businesses that rely on local customers to generate revenue.

4. Incorrect Map Pin Placement

One reason your business may not be showing up on Google Maps is due to incorrect map pin placement. If the map pin for your location is inaccurate or missing, potential customers might struggle to find you. To resolve this issue, double-check and update the crucial details within your GBP account settings.

  • Verifying correct GPS coordinates: Ensure that the GPS coordinates associated with your business are accurate by cross-referencing them with other mapping services like Bing Maps.
  • Ensuring proper street address format: Check that your street address is formatted correctly according to local standards and postal codes.

Taking these steps will help improve your Google Maps visibility, making it easier for potential customers to locate and visit your establishment. This is especially important since Google Maps is often the first place people look when searching for local businesses. By ensuring that your business is accurately represented on Google Maps, you can increase your chances of appearing in local search results and attracting more customers.

5. Duplicate Listings or Conflicting Information

Having duplicate listings or conflicting information about your business can confuse both users and search algorithms, negatively impacting your local visibility. To resolve any discrepancies promptly, follow these steps:

  • Identify duplicates through regular audits: Conduct frequent checks of online directories to spot duplicate profiles for your business. 
  • Merge multiple profiles into one authoritative listing: Claim ownership over all duplicate profiles by following Google’s guidelines on merging accounts. Update the remaining profile with accurate NAP data and other relevant details.

By taking the necessary steps to address these issues, not only will you improve your chances of appearing on Google Maps but also give potential customers a uniform experience when searching for your services.

6. Unverified Listing Status

A significant factor that affects a business’s appearance on Google Maps is whether its listing has been verified by Google. An unverified listing may not show up in search results, which can limit the business’s visibility to potential customers. To improve the chances of appearing on Google Maps, it is essential to complete all necessary steps for verification.

Completing the Verification Process

  • Request a verification postcard: Sign in to your GBP account, select the location you want to verify, and follow the prompts to request a postcard containing a unique code.
  • Enter the code: Once you receive the postcard (usually within 14 days), enter its code into your account as instructed by Google.

7. Proximity to Searcher’s Location

Google Maps prioritizes businesses that are closer to a searcher’s location, which means your business may not rank as high if a user is further away. While you can’t change your physical address, there are other aspects of your profile you can optimize for better rankings. Focusing on local SEO strategies and creating localized content targeting specific areas can help improve visibility.

  • Focusing on local SEO strategies:  Implementing techniques such as optimizing title tags with geo-specific keywords and building local citations will boost the chances of appearing higher in search engine results for users in close proximity.
  • Creating localized content targeting specific areas: Develop blog posts or web pages discussing topics relevant to the community or region where your business operates. This helps attract more local traffic and signals Google that your business is valuable within its geographic area.

To enhance overall performance, consider using tools like Ahrefs’ Local SEO Checklist, which provides actionable steps for improving various aspects of local search results optimization efforts. Additionally, make sure to claim and optimize your GBP, as this can greatly impact your visibility in local searches. 

8. Suspensions or Penalties from Google

There are times when your business may not appear on Google Maps due to suspensions or penalties imposed by Google. To prevent this, it’s important to adhere strictly to their guidelines and avoid violating policies.

There are two main types of suspensions: soft suspensions and hard suspensions.

  • Soft Suspensions: These occur when your listing is flagged for minor issues such as incorrect information or spammy content. You can still access your account but need to resolve the issue promptly by updating your profile according to Google’s guidelines.
  • Hard Suspensions: These are more severe and result in complete removal of your listing from search results due to major violations like fake reviews, keyword stuffing, or multiple listings for a single location. In this case, you must submit an appeal through the GBP reinstatement request form.

To avoid these penalties altogether, it’s important to regularly review and update your profile while adhering closely to all rules set forth by Google.

9. Insufficient Website Optimization

A well-optimized website is crucial for improving your overall online visibility, especially your Google Maps visibility. To enhance your site’s performance and boost its ranking, focus on the following key aspects:

  • Site speed: A fast-loading website not only improves user experience but also contributes to better search rankings. Use tools like Google PageSpeed Insights to analyze your site’s speed and implement suggested improvements.
  • Mobile-friendliness: With more users accessing websites through mobile devices, it’s essential to have a responsive design that adapts seamlessly across different screen sizes. 
  • Relevant keyword usage: Incorporate relevant keywords throughout your content and meta tags to help search engines understand what your business offers. Utilize tools such as Google Keyword Planner.

In addition, conducting regular website audits can identify areas of improvement that will contribute positively towards local SEO efforts.

10. Service Area Business Settings

Setting your business as a service area business in Google My Business can have an impact on its visibility on Google Maps.

When you designate your business as a service area business, it means that you provide services to customers within a specific geographic region rather than serving them at a physical location. However, if you choose not to provide a specific address for your business, it can result in your business not appearing prominently on Google Maps.

Google Maps is primarily designed to prioritize businesses with physical locations that customers can visit directly. By not providing a specific address, your business may be overshadowed by businesses that have a physical presence and are more likely to appear higher in search results.

Customers who are looking for businesses in a specific location may have a harder time finding your service area business, leading to reduced visibility and potential missed opportunities.

To maximize your business’s presence on Google Maps as a service area business, it is recommended to provide a specific address or a range of areas you serve.

This can help enhance your visibility and increase the chances of appearing prominently in relevant searches within your service area.

11. Recently Moved or Changed Address

When a business recently moves or changes its address, it can have an impact on its visibility on Google Maps. This is because Google relies on accurate and up-to-date information to provide accurate search results.

When your business address changes, it takes some time for Google to update and process this information, which can result in a delay in reflecting the correct address on Google Maps.

During this transition period, there can be inconsistencies between the old and new address information, making it difficult for customers to find your business on Google Maps. 

To mitigate the impact of a recent move or address change on your business’s visibility on Google Maps, it is recommended to promptly update your business information across all relevant platforms, including your Google My Business listing.

It’s important to note that the time it takes for Google to update the information can vary, so patience is key during this process.

12. Limited or Inaccurate Category Selection

When you create or update your Google My Business listing, it is crucial to choose relevant and specific categories that accurately represent your business.

The selected categories help Google understand the nature of your business and match it with relevant search queries.

If you choose too few categories or select inaccurate ones that do not align with your business offerings, Google may struggle to categorize and display your business correctly on Google Maps.

This can result in reduced visibility when users search for businesses within specific categories or niches.

Inaccurate category selection can also lead to your business appearing in irrelevant searches, which can affect the overall visibility and credibility of your listing.

To improve your business’s visibility on Google Maps, it is essential to carefully select the most relevant and accurate categories that represent your products or services.

13. Competitor Dominance

When there is strong competition in your industry or location, it becomes more challenging for your business to appear prominently in search results and on Google Maps.

This is because Google’s algorithms prioritize businesses that have established authority, relevance, and popularity.

If your competitors have a strong online presence, high customer ratings, and a robust optimization strategy, they are more likely to appear higher in search results and dominate the visibility on Google Maps.

As a result, your business may get pushed down in the rankings, making it difficult for potential customers to find you.

To overcome competitor dominance and improve your business’s visibility on Google Maps, you may need to invest additional efforts in your online presence. This includes optimizing your Google My Business listing with accurate information, gathering positive reviews, improving your website’s search engine optimization (SEO), and engaging in local marketing initiatives.

By actively working to outrank your competitors, you can increase your chances of appearing more prominently on Google Maps and attracting more customers.


If you’re wondering “Why is my business not showing up on Google Maps,” there can be several reasons behind it. 

By quality checking the areas we listed above, and making necessary optimizations, you can start to push things in the right direction.

Ultimately, if you’re still facing challenges or seeking expert guidance to improve your business’s visibility on Google Maps, we recommend reaching out to our team. 

We’ll provide a free local SEO consultation that can help identify problem areas your business is facing. 

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